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Terms and Conditions | Relaax
0786176756 info@relaax.org

Terms and Conditions

Cansdale Relaax Services is registered in the Commercial Register in the canton of Graubunden.

All services provided by Cansdale Relaax Services are subject to the following terms and conditions.



Cansdale Relaax Services


Any person, firm or company to whom CRS contracts to supply services.


The services and any advice supplied to the Client by CRS


An agreement between CRS and the Client to provide the Work at the agreed time and price.


These terms and conditions apply to all contracts between CRS and the Client insofar as no other express agreement is either reached between the two parties or stipulated in law.

Any other conditions or variation to these conditions are only binding upon CRS if they have been expressly acknowledged as such by us.

Contract period

Single events (Deliveries, Satellite installation, etc) will be contracted on a one-off basis.

Subscription services (ongoing support, regular delivery runs) will be contracted for an agreed period and will be tacitly renewed unless notice is given in accordance with the cancellation policy below.

Cancellation policy

Single events:

48 or more hours in advance: no charge

24-48 hours: 50% of the fee

less than 24 hours: 100% of the fee

Subscription services:

Notice of non-renewal must be given as follows:

One-month subscription: 1 week

Six-month subscription: 1 month

Twelve month subscription: 3 months


Payment is required in advance unless otherwise agreed.

Support subscriptions will be invoiced on a monthly basis. All invoices are payable within 20 days of receipt.

Payment can be made by invoice/paying-in slip, paypal or, for single events, cash on the day (exact amount).

In addition to the agreed payment, CRS is entitled to reimbursement for actual expenditure incurred where this expenditure has been agreed with the Client.

A charge of CHF 30.00 will be added to any reminders that need to be sent. CRS reserves the right to suspend any Work in the event of late payment or non-payment.


Any complaints must be notified to CRS in writing by the Client within 14 calendar days. If no complaints are received within this period, the Work shall be deemed to have been accepted.


The liability of CRS shall in all cases be limited to the value of the order.

Under no circumstances can CRS be held liable for consequential damages, including those resulting from reliance by the Client on the Work.

CRS accepts no liability for the consequences of any delay in completion of the Work caused by the Client.

CRS accepts no liability for any changes made to the Work after delivery by CRS.

CRS shall only accept liability in the event of gross negligence and intent. Liability in cases of ordinary negligence shall be limited to the infringement of material contractual obligations.

Force Majeure

In the event of Force Majeure (i.e. fire, storm, tempest, flood or any other natural disaster, industrial dispute, civil commotion, acts of war or terrorism and any other situation which can be shown to have materially affected CRS’s ability to deal with the Work as agreed) then CRS shall notify the Client of the circumstances which shall entitle both CRS and the Client to withdraw from the contract for the Work and the Client shall pay CRS for any completed Work.

Applicable law

The Contract and the Work are subject to Swiss law in the Canton of Graubunden.